Unable to Map new customer field in Salesforce

[DaleThomas]

I have been successfully synching data for several months.  I created a new custom field in the leads module.  When I try to map to it I can't find it.  I have tried clearing cache, login in and out, and just waiting several hours.  Does anyone know why I can't see the field? 

PS - I created this in a trial HS environment and SF Sandbox and was able to do it.  

[ShiranA]

For future gneretion of seekers I'll write the solution I found out in the open:
If the SF field had been set up correctly and it still does not appear in the mapping screen, it suggests that the Field is not visible to the integration user.
To confirm this in Salesforce, you need to do the following:
From setup, search for opportunities (or the object relevant to your case, mine was opportunities) and select fields > click on the field which is not appearing in HubSpot > click Set Field-Level Security > ensure that the fields are visible for the integration user profile.
If it's not there, that's your issue, allow permission and you're good to go.

You're welcome 😉 

[DianaGomez]

Hi @ShiranA thank you so much for sharing!

Hope you have an incredible week!

Best, 

Diana

[TiphaineCuisset]

Hi @DaleThomas 

Thank you for reaching out

I can see you've contacted  HubSpot Technical Support, as technical support is included in your subscription, and that you were able to solve this issue - do not hesitate to let them know if you're still running into this issue

Thank you

Best

Tiphaine 

[ShiranA]

I'd love to know the answer for this and sure I'm not the only one

[DianaGomez]

Hi @ShiranA I hope you are doing well!

Could you give more details on the behavior you encounter?

The steps you followed and where in the process you find the problem?

Screenshots are highly recommended to be able to help you better 🙂 (Please make sure you don't share sensitive data)

Best regards, 

Diana