Trying to track down the reason for State being updated on sync
Hi I have been trying for a few hours to identify the root cause for the lead/contact mailing State field reverting to the full name, despite the Hubspot setup to make it a 2 digit code value in Hubspot. I have checked all I can in salesforce,com, there are no validation rules/workflow rules/process builds/google maps address completion has been disabled/state and country picklists is not enabled-
I cannot find the reason for the continual reversion to eg Wisconsin when it is set to WI on the Hubspot side, edited in SF side to WI- then a few minutes later its back to Wisconsin in both and the field history shows its SF changing it apparently. I am the SF admin- as far as I can tell there is nothing in place to have this happen, unless maybe the account billing address is having an effect. It shouldnt as we keep multiple country contacts in some accounts. Any insight anyone?