Slack integration not working

[gise_zuni]

I have followed all documentation on the Hubspot website for integrating Hubspot notifications into Slack, communicated both via live chat and by phone with Hubspot customer support, and attempted this process 5 different times, but the Hubspot integration with Slack simply isn't working for me. The last support team member I spoke with even told me that he has absolutely no idea why it isn't working for me, and encouraged me to post on the Community page for additional help.

Please help!

[RAIS]

Why isn't the email integration working after I've connected my gmail account?

[PamCotton]

Hello @gise_zuni 

Welcome to the Community!

If you have invited HubSpot to a private channel, the notifications should come through.

For full instructions on the settings required for this, I wanted to share this resource here .

If you're still experiencing this issue, can you please share a screenshot of your permissions, as well as the step of inviting HubSpot to a private channel? 

As outlined in this article, currently the slack integration only supports receiving live chats from the chat channel of the conversations inbox, and not the team email channel.

Kindly,

Pam