Shopify Integration - it says I'm already connected but I can't set it up

[ECorsie]

I'm looking to set up an abandonded cart workflow via Shopify integration.

I've got the HubSpot article on how to do this but it says to make sure our shop is connected. When I click on connected apps Shopify doesn't show there and when I click on eCommerce it says connect to a store and when I put in the store name it says already connected.

A previous employee set up the integration initially, so I can't ask them.

I asked the live chat and they seem stumped so are looking further.

Has anyone else experienced this?

[georgephan]

I can help you check the problem, please feel free to connect

[Bryantworks]

Hey @ECorsie,

I would disconnect my store via the Apps section in Shopify then reconnect it in HubSpot to see if that resolves the issue.

[TiphaineCuisset]

Hi @ECorsie 

Thank you for reaching out. 

I see you have indeed a ticket opened with a colleague from HubSpot technical support, they will be better able to look into this for you. 

I'll however tag some of our experts on this just in case they experienced this issue before - @darynsmith @Bryantworks have you already encountered this issue with Shopify? 

Thank you

Best

Tiphaine