Aug 2, 2019 1:37 PM - edited Aug 2, 2019 1:42 PM
I've just started using Hubspot and was hoping to get some help with something that's baffling me!
I'm attempting to pull the data from my Shopify Contact Form (www.mattt.com.au/contact) so that any entries are pulled into the Hubspot Inbox and the name, email etc are used to create a contact and an enquiry I can reply to etc.
Shopify and Hubspot are connected with the app, and Hubspot can see the various fields in the Shopify form.
Where it falls over is that when a contact is created in Hubspot it groups all entries from the contact form as one contact (even though they are all different values), just one with multiple email addresses : (
Is there a way to fix it so this works correctly and contact and enquiries are created and appear in Hubspot?
It seems it is using the generic firstname.lastname@example.org address for the contact rather than the reply-to address (which is the customer email).
In Freshdesk this works perfectly, though it seems in Hubspot not so much - haha
Thanks so much (and let me know if you need further info etc).
Aug 6, 2019 12:41 PM
The issue is that it isn't the form submission that is creating/associating with the contact, it is the email that shopify is sending that includes the form submission information. Because the email is coming into the conversations inbox, HubSpot is pulling the email that is sending the email, which in this case is the general shopfiy email. If you are able to directly connect the form to HubSpot, then the email field would map to the email field in HubSpot and create contacts.
For more information on this, I wanted to share this resource.
Jan 24, 2021 5:11 AM - edited Jan 24, 2021 5:12 AM
Jan 25, 2021 5:31 AM
Thank you for reaching out.
It looks like there is some automation on your end that sends the external form submission to the shared email address you are using in Conversations. I'd recommend checking in with your developer/designer to see how the submission from the contact us form is being sent to your shared email address. An alternative would be as well to set up an email filter in your Conversations inbox for this email address by following those steps.
Hope that helps.
Have a lovely day,