Salesforce sync error: entity type cannot be updated: Account

PKirova · ‎Jan 23, 2023

Hi everyone,

We recently synced companies and we are getting this error:

entity type cannot be updated: Account

I don't understand what it means. When I click on the info sign, it just shows:

These HubSpot records couldn't sync to Salesforce because of a Salesforce automation error.

Fix in Salesforce: Check your automation settings, resolve any issues, and resync."

Is there a way to find out which automation causes the error?

Phil_Vallender · ‎Jan 23, 2023

Salesforce logs may tell you what it causing the issue. Common causes of this sort of error that I recommend eliminating are:

Integration user does not have sufficient permissions to update the target record
Target record has validation rules which are not passed, preventing the update
The target record has been deleted

Hope this helps.

Phil_Vallender · ‎Jan 23, 2023

Salesforce logs may tell you what it causing the issue. Common causes of this sort of error that I recommend eliminating are:

Integration user does not have sufficient permissions to update the target record
Target record has validation rules which are not passed, preventing the update
The target record has been deleted

Hope this helps.

Sales Integrations