Sales Integrations

FDellow
Member

Re: Cannot sync contacts and products to Hubspot from Quickbooks Online by using Quickbooks Online A

I have the same issue, I've tested creating new contacts in QBO and they don't show in my Hubspot contacts page. But Invoices are syncing fine between QBO and Hubspot. Can you help? 

0 Upvotes
3 Replies 3
TiphaineCuisset
Community Manager
Community Manager

Re: Cannot sync contacts and products to Hubspot from Quickbooks Online by using Quickbooks Online A

Hi @FDellow 

 

Thank you for reaching out!

 

I've gone ahead and moved this post as a new thread for more clarity as the other thread was older.

 

Is this the actual Quickbook online integration you're working with? 

If so, could you confirm you followed the steps explained here ?

 

Also, if you go to your connected apps in the settings, and on the quickbooks integration page, do you have any error messages or alerts?

 

Thank you!

Best

Tiphaine


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FDellow
Member

Re: Cannot sync contacts and products to Hubspot from Quickbooks Online by using Quickbooks Online A

Hi @TiphaineCuisset I figured out what the issue is. The integration works fine but the reason why contacts don't show up in Hubspot from time to time is if the email field in my QBO is empty. Since it's the mandetory field hubspot wont create a contact if I leave the email empty in my Quickbooks invoice or contacts module. 

Can this be changed? 

FDellow_0-1652882231228.png

 

Ideally I want to swap the email primary field to phone number rather than email. Or a combination of first and last name like in any database. We should be able to choose the primary key. My business doesn't always have an email but it will have a phone/unique name. Can this be modified in mappings? 

 

0 Upvotes
TiphaineCuisset
Community Manager
Community Manager

Re: Cannot sync contacts and products to Hubspot from Quickbooks Online by using Quickbooks Online A

Hi @FDellow 

 

Thank you for your reply! This is not possible at this stage, I'd recommend posting an Idea in our Ideas Forum regarding this. That way other users can upvote it; and the Product Team regularly monitors the Forum

 

Thank you!

Best

Tiphaine


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