Property doesn't exist - Field unavailable

[GFuoco]

Hi there!

I am having an error while trying to integrate with Salesforce when I try to map the fields to sync, it says property doesn't exist, I cannot delete or edit it, it always throw me an error.

Would you please help me clearing this one?

I need to get this integration working properly.

[LaurenRyan · Accepted solution]

Hi @GFuoco - It looks like this property hasn't been created in HubSpot or Salesforce as the "property doesn't exist." Often this error comes when a property existed when the integration was initially installed and the field has since been deleted in Salesforce. Can you verify the field still exists in Salesforce? If not, I would recommend deleting the mapping!

[himanshurauthan · Accepted solution]

Hello @GFuoco 

Not sure about this but It looks like the property field you want to integrate with the Salesforce field does not exist over HubSpot, Or maybe there is some issue regarding the cache, would suggest you to clear your cache or try some other browser.

Thanks

[LaurenRyan · Accepted solution]

Hi @GFuoco - It looks like this property hasn't been created in HubSpot or Salesforce as the "property doesn't exist." Often this error comes when a property existed when the integration was initially installed and the field has since been deleted in Salesforce. Can you verify the field still exists in Salesforce? If not, I would recommend deleting the mapping!

[TiphaineCuisset]

Hi @GFuoco 

Thank you for reaching out!

It does look strange. 

Would you mind trying to clear your cache following those steps, as well as trying with another browser and with an incognito window? 

If this is still happening, I would recommend connecting with HubSpot Technical Support, as Support is included in your subscription and they will be able to provide real-time assistance for this matter, where you are able to share screenshots and further information about this. 

I also want to tag some salesforce experts: @Aakar @LaurenRyan do you know what may be happening here? 

Thank you!

Best

Tiphaine