Sales Integrations

mtalcalde
Member

Profile Picture WhatsApp

SOLVE

I integrated WhatsApp last week, and now when people talk to me they don't see my WhatsApp profile picture, how can I add one?

2 Accepted solutions
Jnix284
Solution
Hall of Famer

Profile Picture WhatsApp

SOLVE

Hi @mtalcalde can you confirm whether you have a profile picture for your HubSpot account as well as one loaded directly to WhatsApp?

 

Do you see a picture from within the Inbox here:

Jnix284_0-1719841033336.png

 

Based on this thread, it sounds like it might not be possible to set a profile picture for WhatsApp when used with HubSpot - I'm doing a little more digging to see what I can find.


If my reply answered your question please mark it as a solution to make it easier for others to find.


Jennifer Nixon

View solution in original post

Lucila-Andimol
Solution
Most Valuable Member | Platinum Partner
Most Valuable Member | Platinum Partner

Profile Picture WhatsApp

SOLVE

Hey @mtalcalde 

if people are receiving your messages and your whatsapp profile is blank

you need to update this info in the Business Manager in Facebook.

Go to the Whatsapp Manager > Numbers > Numbers Settings> Profile and complete there all the information and photo/logo.

Screenshot 2024-07-01 at 22.27.39.png

hope this helps

María Lucila Abal
COO Andimol | Platinum Accredited Partner
HubSpot Expert, Top Community Champion | Hall of Fame IN23&IN24
Certified Trainer (12+ years) | SuperAdmins Bootcamp Instructor

Have questions? Get answers:

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Did my post help answer your question? Mark this as a solution.

View solution in original post

2 Replies 2
Lucila-Andimol
Solution
Most Valuable Member | Platinum Partner
Most Valuable Member | Platinum Partner

Profile Picture WhatsApp

SOLVE

Hey @mtalcalde 

if people are receiving your messages and your whatsapp profile is blank

you need to update this info in the Business Manager in Facebook.

Go to the Whatsapp Manager > Numbers > Numbers Settings> Profile and complete there all the information and photo/logo.

Screenshot 2024-07-01 at 22.27.39.png

hope this helps

María Lucila Abal
COO Andimol | Platinum Accredited Partner
HubSpot Expert, Top Community Champion | Hall of Fame IN23&IN24
Certified Trainer (12+ years) | SuperAdmins Bootcamp Instructor

Have questions? Get answers:

Get Premium Support

Did my post help answer your question? Mark this as a solution.

Jnix284
Solution
Hall of Famer

Profile Picture WhatsApp

SOLVE

Hi @mtalcalde can you confirm whether you have a profile picture for your HubSpot account as well as one loaded directly to WhatsApp?

 

Do you see a picture from within the Inbox here:

Jnix284_0-1719841033336.png

 

Based on this thread, it sounds like it might not be possible to set a profile picture for WhatsApp when used with HubSpot - I'm doing a little more digging to see what I can find.


If my reply answered your question please mark it as a solution to make it easier for others to find.


Jennifer Nixon