Sales Integrations

Bernardamus
投稿者

Problem with date of tickets created on Freshdesk (Spritle integration)

解決

 

I am having issues with the Spritle Freshdesk integration. 

In this example you can see that a ticket was creted on Freshdesk on the 13th of November, but it is logged on Hubspot as it happened on the 19th of June

 

How to fix that? 

 

Screenshot 2020-11-14 at 13.04.49.png

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Bernardamus
解決策
投稿者

Problem with date of tickets created on Freshdesk (Spritle integration)

解決

The issue has been fixed by the developer of the integration 

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Bernardamus
解決策
投稿者

Problem with date of tickets created on Freshdesk (Spritle integration)

解決

The issue has been fixed by the developer of the integration 

TitiCuisset
コミュニティーマネージャー
コミュニティーマネージャー

Problem with date of tickets created on Freshdesk (Spritle integration)

解決

Hi @Bernardamus 

 

Thank you for reaching out!

 

As this is not a native integration built by HubSpot, I'd recommend contacting Spritle support through the info you can find here, as they will be better able to help you regarding this. 

 

Thank you,

Tiphaine


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Bernardamus
投稿者

Problem with date of tickets created on Freshdesk (Spritle integration)

解決

Is there any "native" integration of Freshdesk with Hubspot?  

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Bernardamus
投稿者

Problem with date of tickets created on Freshdesk (Spritle integration)

解決

Thanks for your reply @TitiCuisset   but can you please align with the Spritle support team?  According to them it's up to HubSpot to fix it, apparently they are providing the correct timestamp and it's HubSpot messing that up.

It would be great if you find a way to finally fix this issue! 

 

Screenshot 2020-11-16 at 19.43.21.png

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TitiCuisset
コミュニティーマネージャー
コミュニティーマネージャー

Problem with date of tickets created on Freshdesk (Spritle integration)

解決

Hi @Bernardamus 

 

Thanks for your reply. 

 

Do you mind clarifying what your exact setup/settings are on the Spritle side to create that event on the timeline? And taking a screenshot to share with us? The more information, screenshots, and details you can provide the better we can assist and I could reach out to the team. 

Could you also give an example record on your end that's got this issue? 

 

Thank you, 

Tiphaine


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Bernardamus
投稿者

Problem with date of tickets created on Freshdesk (Spritle integration)

解決

Hello, 

you can follow up more details about this issue here :  https://community.hubspot.com/t5/APIs-Integrations/I-am-getting-a-wrong-date-while-Creating-an-timel...

 

Hope it helps! 

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TitiCuisset
コミュニティーマネージャー
コミュニティーマネージャー

Problem with date of tickets created on Freshdesk (Spritle integration)

解決

Hi @Bernardamus 

 

Thank you for this, this is helping - I am going to reach out to the team and we'll probably circle back to this original post 

 

Thank you for your patience, 

Tiphaine


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