Owner change in Intercom updates Hubspot owner

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fransgustaf
Member

Our app changes owner in Intercom automatically. These changes are not reflected back to Hubspot with the existing Intercom integration. I believe this might be because we are not paying for Operations starter to get more fields synced.

 

I want to confirm that this is the reason or if it is anything else we do wrong.

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TiphaineCuisset
Solution
Community Manager

Hi @fransgustaf 

 

Thank you for reaching out. 

 

I can see we have a Data Sync Integration (it doesn't seem there is the possibility to sync the owner) and another Intercom Integration - with the second one it seems like you should be able to sync the owner from Intercom to HubSpot - I'd recommend reaching out to Intercom on this as they were the ones who built this integration. 

 

Thank you!

Best

Tiphaine


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TiphaineCuisset
Solution
Community Manager

Hi @fransgustaf 

 

Thank you for reaching out. 

 

I can see we have a Data Sync Integration (it doesn't seem there is the possibility to sync the owner) and another Intercom Integration - with the second one it seems like you should be able to sync the owner from Intercom to HubSpot - I'd recommend reaching out to Intercom on this as they were the ones who built this integration. 

 

Thank you!

Best

Tiphaine


Saviez vous que la Communauté est disponible en français?
Rejoignez les discussions francophones en changeant votre langue dans les paramètres !

Did you know that the Community is available in other languages?
Join regional conversations by changing your language settings !


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fransgustaf
Member

It makes sense and I will do that.

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