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fransgustaf

‎Nov 23, 2021 3:33 AM

Member

Owner change in Intercom updates Hubspot owner

SOLVE

Our app changes owner in Intercom automatically. These changes are not reflected back to Hubspot with the existing Intercom integration. I believe this might be because we are not paying for Operations starter to get more fields synced.

 

I want to confirm that this is the reason or if it is anything else we do wrong.

Professional
0 Upvotes
1 Accepted solution
TiphaineCuisset
Solution
Community Manager

‎Nov 24, 2021 5:13 AM

Community Manager

Owner change in Intercom updates Hubspot owner

SOLVE

Hi @fransgustaf 

 

Thank you for reaching out. 

 

I can see we have a Data Sync Integration (it doesn't seem there is the possibility to sync the owner) and another Intercom Integration - with the second one it seems like you should be able to sync the owner from Intercom to HubSpot - I'd recommend reaching out to Intercom on this as they were the ones who built this integration. 

 

Thank you!

Best

Tiphaine


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2 Replies 2
TiphaineCuisset
Solution
Community Manager

‎Nov 24, 2021 5:13 AM

Community Manager

Owner change in Intercom updates Hubspot owner

SOLVE

Hi @fransgustaf 

 

Thank you for reaching out. 

 

I can see we have a Data Sync Integration (it doesn't seem there is the possibility to sync the owner) and another Intercom Integration - with the second one it seems like you should be able to sync the owner from Intercom to HubSpot - I'd recommend reaching out to Intercom on this as they were the ones who built this integration. 

 

Thank you!

Best

Tiphaine


Saviez vous que la Communauté est disponible en français?
Rejoignez les discussions francophones en changeant votre langue dans les paramètres !
Did you know that the Community is available in other languages?
Join regional conversations by changing your language settings !

fransgustaf

‎Nov 30, 2021 8:36 AM

Member

Owner change in Intercom updates Hubspot owner

SOLVE

It makes sense and I will do that.

0 Upvotes

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Owner change in Intercom updates Hubspot owner
Hi @fransgustaf    Thank you for reaching out.    I can see we have a Data Sync Integration (it doesn't seem there is the possibility to sync the owner) and anot...
Hi @fransgustaf    Thank you for reaching out.    I can see we have a Data Sync Integration (it doesn't seem there is the possibility to sync the owner) and anot...
Sales
Nov 30, 2021