Outlook integration with SalesHub keeps asking for admin approval

[fuadfarradj]

I have been having some trouble linking my email to HubSpot. It keeps asking me for admin approval from my end although the admin of the email servers has added the HubSpot sales add-in to our outlook server and I managed to add it to my email. When it comes to the connect inbox button and I click it I'm asked for admin approval once again. Please advise on what steps must be taken from our administrative email end to grant access to users.

[PamCotton · Accepted solution]

Hey Community users! 

I wanted to come here to update this post with new information that is updated on our knowledge base here .

Kindly,

Pam

[PamCotton]

Hello @fuadfarradj 

Could you please send us a screenshot of the message and where is displaying asking for admin approval?

What are the permissions your user have under sales currently?

Thank you,

Pam

[fuadfarradj]

[PamCotton]

 hello @fuadfarradj 

Thank you for the screenshot! The admin approval that is required here can only be granted to applications that support the Azure AD multi-tenant application pattern.

At this moment, HubSpot Sales (as a third-party application to Office 365) is unable to connect in this way - resour..., and it's most likely the reason we're running into this roadblock.

Typically, the workaround is for your IT Administrator to temporarily allow your user account to register the HubSpot Sales add-in. Once the installation is done, they can proceed to remove the permission so that their security is still in place.

The steps to do this are as follows:

• Navigate to the Azure admin panel.
• Select the Azure Active Directory from the left menu.
• Select User settings.
• Under App registrations, toggle User can register applications to Yes.
• Once the user has connected their inbox to HubSpot Sales, repeat steps 1-4 but set the User can register applications toggle to No.

I hope this helps.

Pam

[kti-matt]

In case this helps anyone...

"User can register applications" didn't work for us.

The option that did work for us was "Users can consent to apps accessing company data on their behalf" in the Enterprise Applications section of Azure AD user settings, as described here.

[gmicek]

---

@kti-matt wrote:

In case this helps anyone...

"User can register applications" didn't work for us.

The option that did work for us was "Users can consent to apps accessing company data on their behalf" in the Enterprise Applications section of Azure AD user settings, as described here.

---

Awesome, this solved it for me thanks!

[PamCotton]

Hi @kti-matt 

Thank you for sharing with us what worked for you! This advice may help other users in need.

Kindly,

Pam