Outlook Calendar integration - meeting times

[juliaa]

Hi

I have installed Office 365 Calendar integration and have been trying to set up meetings from my Office 365 calendar.  I have tried several test meetings, all set up in the same way from my outlook calendar and using the same contact - some meetings appear on the contact card in Hubspot and some never appear. 

Also, when they do appear the start time of the meeting that pulls into Hubspot is a 1/2 hour earlier and the meeting time is an hour long rather than 1/2 an hour.     

I have also tried setting up a meeting from my contact and get the following message:  

We're sorry.There was a problem loading meeting window. Please refresh the page to try again.

Can anyone help with this please?

[LBooty]

Hi juliaa,

Did you ever get an answer to this problem? We have a couple of users that keep getting their Outlook meeting times messed up and changed to 1 hour regardless of how long the time was set for. I am guessing it is the Sync process with Hubspot.

Thanks,

LBooty

[MelindaNelson]

Hi @juliaa, 

Thank you for posting in the Community. I would be happy to help you out. 

It sounds like you are trying to connect your Office 365 calendar to HubSpot, but:

• not all meetings you book on your Office 365 calendar sync to the HubSpot contact.
• some meetings that do sync show an incorrect meeting length on the contact record in HubSpot.

Can you please share the following information with me through a private message:

• your HubID.
• the name of the contact record you are testing with.
• a screenshot of your Outlook calendar that shows the booked meetings.

I also wanted to reference this Knowledge Base article. The bottom "Please note" section contains several bullets describing when meetings will not sync.

Thanks,

Melinda | (She/Her)

^{Customer Support Specialist}