Notifications question

[gio8888]

I am still evaluating Hubspot so I'm using the free version. I understand that I have 200 limit on notifications. What I don't understand is that I disable the email tracking feature (except for emails I truly need to track) thinking that this is what counts in the limit but it seems that Hubspot notifies me of every single email. Is this the behavior as designed?

[Josh · Accepted solution]

Hi @gio8888,

The extension Gmail and Outlook should only track and log emails that are checked as track and/or log. Emails sent from within HubSpot will always be tracked/logged.

A few things to note:

• A logged email means that it's logged into the HubSpot system, but not necessarily tracked. 
• A tracked email means that you'll be notified when the recipient opens/clicks the email.
• You can choose to log/track by default or to not log/track by default

Here's an article on the topic.

If in your email you are definitely not choosing to track specific emails but they are tracking anyways, you have a potentially different issue, but it would be good to verify these things first.

Good luck!

Josh