My whatsapp templates are not showing inside Hubspot platform

[Husseinkhumra]

Hi Dear Hubspot community

I have a problem synching my templates from my whatsapp manager to Hubspot, any one know the solution for that please ?

note: my templates are already approved and the whatsapp account is already connected to Hubspot

[DianaGomez]

Hi @LBellani, 

Thanks for reaching out to the Community!

Could you confirm if you’ve reviewed the information shared by Kristen? If so, could you let us know if your templates meet the requirements? Additionally, please provide screenshots to confirm and help us investigate further to understand what might be happening.

Best,

Diana

[LBellani]

I am experiencing the same issue: My template AND flow are approved on Whatsapp / Meta, my contacts have a whatsapp number property populated and are opted in / suscribed, but when i try to send them the template some of them (the newer ones) just don t appear on the list... Any suggestions?

[kvlschaefer · Accepted solution]

Hi @Husseinkhumra,

Thanks for reaching out to the Community! 

I wanted to share the Message template types and approval section of this knowledge base article. There are some templates that might not sync over to Hubspot, and the ones that are able to be synced would need to have the consent from Whatsapp so you can use them externally.

Templates will only appear as available when you're trying to send them to a contact that has already been opted in for Whatsapp communications, as this is also a requirement for templates usage through Hubspot. You can read more about this here: Collect and manage consent for WhatsApp conversations.

If you're still experiencing this issue after verifying consent and the templates types, I would recommend connecting with HubSpot Technical Support, as Support is included in your subscription and they will be able to provide real-time assistance for this matter, where you are able to share screenshots and further information about this.

Thank you,

Kristen