Sales Integrations

RT_1
Membro

Microsoft teams integration installation problem

resolver

Hi,

Our company's Hubspot account has Teams-integration and my colleagues are using Teams links in meetings. When I try to connect my Hubspot and Teams -account, HubSpot bot in Teams gives me this kind of message even though we have integration installed. This bot should give a verificaton message instead of this. 

When I click install integration, I get message  "This app is already installed on this account."

RT_1_0-1710335028973.png

 

Does anyone have had same problem? How did you solve it?

 

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trevordjones
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Especialista reconhecido(a) | Parceiro Diamante

Microsoft teams integration installation problem

resolver

Hi @RT_1 ,

 

I have occasionally run into this problem with other integrations. 

 

You should first fully remove the app, then clear your browser cache or use an incognito browser window to install it. 

 

If that doesn't work, since this integraiton was built by HubSpot I would reach out to HubSpot Support.  Most likely there is some remnant of a prior (failed) install in there that they may be able to help you clear.

- Trevor
If my post solves your problem, please accept it as a solution.

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1 Resposta 1
trevordjones
Solução
Especialista reconhecido(a) | Parceiro Diamante
Especialista reconhecido(a) | Parceiro Diamante

Microsoft teams integration installation problem

resolver

Hi @RT_1 ,

 

I have occasionally run into this problem with other integrations. 

 

You should first fully remove the app, then clear your browser cache or use an incognito browser window to install it. 

 

If that doesn't work, since this integraiton was built by HubSpot I would reach out to HubSpot Support.  Most likely there is some remnant of a prior (failed) install in there that they may be able to help you clear.

- Trevor
If my post solves your problem, please accept it as a solution.