Marketplace Template sold but payment not received

New Contributor

I place one of my template to marketplace , it sold but payment no recieved yet. 

https://app.hubspot.com/marketplace/4567973/products/sdxpress/multipurpose-landing-page-template

what to do..?

Hubspot Transaction DashboardHubspot Transaction DashboardPaypal Transaction DashboardPaypal Transaction Dashboard

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4 Replies 4
Community Manager

Hi @Deetangi

 

It looks like the issue is on your paypal's side. Can you confirm your paypal information is correct and that your account is in good standing? 

 

Thank you,
Jenny


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New Contributor

I checked all payment setting and all detail are correct . checked with paypal but  this payment not recived by them.  

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HubSpot Product Team

Hi Deetangi! Took a look from the HS end- looks like that 1 download was our internal admin system downloading the template for review. We're looking into filtering that out for all marketplace listings right now.

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New Contributor
Yes .. that's correct.. that person is from HS.Com .. i also think about same ,but not sure about that..
Thank you for your time
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