Mailchimp email activity doesn't show on hubspot

[setia]

When an email is open, it reflect in mailchimp but doesn't show on the activity in hubspot, we are not using an A/B test, campaign is less than 30 days and we don't have an empty subject. Any idea why? Thanks

[Bryantworks · Accepted solution]

Hey @setia,

There is a setting in Marketing > Email Service Provider where you need make sure you have the "Show Mailchimp email activities on HubSpot contact records" on.  Also under a contact, make sure you have your filters to show the Mailchimp integration:

Hope this helps!

[ShanTurner]

@Bryantworks do you have a response on this please?

[ShanTurner]

Hey Chris. Some of our users are not seeing the filter tick box for Mailchimp in the filter options. Any idea why this might be? I am able to see it but some of our sales people can't.

[MKolodziej]

Hi, we are not seeing this checkbox either. In Mailchimp the email says it was opened but in Hubspot it doesn't show any emails being sent at all.