Mailchimp email activity doesn't show on hubspot

[setia]

When an email is open, it reflect in mailchimp but doesn't show on the activity in hubspot, we are not using an A/B test, campaign is less than 30 days and we don't have an empty subject. Any idea why? Thanks

[Bryantworks · Accepted solution]

Hey @setia,

There is a setting in Marketing > Email Service Provider where you need make sure you have the "Show Mailchimp email activities on HubSpot contact records" on.  Also under a contact, make sure you have your filters to show the Mailchimp integration:

Hope this helps!