Live chat Slack integration - Replies not working

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New Contributor

I am having an issue with the live chat slack integration.

 

I have followed the documentation and I am recieveing notifications of new messages within slack however I cannot reply. Any messages sent from slack do not appear in the live chat.

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Community Manager

Hi @creativecoop,

 

Can you try disconnecting and reconnecting the integration? If this doesn't work, can you please send along some screenshots and examples.

 

Thank you,
Jenny


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Occasional Contributor

Hey creativecoop, first Install Slack icon, and then you’ll be redirected to Slack where you’ll need to connect your Slack URL for authentication. Once logged in, click “Authorize” to grant Hubspot access to send messages to Slack.

 

Being a user of Acquire, the software has slack integrated with it. And I have followed the steps above. I hope you find this useful.

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New Member

I have the same issue. I integrated Slack and authorized access to the account. Added the HubSpot bot to the live-chat channel in Slack. I receive the notifications from the chat immediately but my responses from Slack do not show up in the chat.  Any suggestions?

I tried removing the Hubspot app from Slack and re-enabling it, which di not solve the problem. 

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Community Manager

Hi @okuser,

 

Can you please confirm that you are claiming the conversation before responding? As outlined in this article, "f you're assigned a conversation before you've mapped your HubSpot user email to your Slack user email, you must claim the HubSpot user identity in Slack by clicking Claim [user email address] before sending replies. " 

 

For more information, I wanted to share this resource.

 

If you are going through these steps and still stuck, can you please send along (through a direct message) a video of what you are experiencing? 

 

Thank you,
Jenny


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