Issues connecting Apollo to HubSpot

[ihertz]

Hi there, 

We connected Apollo to Hubspt. I am an admin on Apollo and a super admin on hubspot. I was able to connect my Apollo to my Hubspot user under my name, as well as other members of the team. 

However when one of my account executives tries connecting Apollo to his Hubspot account he gets the following message: Hubspot Apollo Error Message

Checking this users permissions on Hubspot, app marketplace access is enabled:

However, he gets the same error messgae (didn't change when I turned him into a super admin on Hubspot either). 

Am I missing something? Would appreciate some help. 
Thanks,

Ilan

[kvlschaefer]

Hi @ihertz,

Thanks for reaching out to the Community! 

Are you still experiencing this issue?

If so, I would recommend granting them both Super Admin and App Marketplace permissions and then having your account executive clear their cache and try to connect the app again.

If this issue continues, I would recommend connecting with HubSpot Technical Support, as Support is included in your subscription and they will be able to provide real-time assistance for this matter where you are able to share screenshots and further information about this such as a HAR file for the error message. 

Best,

Kristen

[RMenezes]

We are facing the same issue. I have updated the user's App Marketplace setting to ON and he is still getting that error when connecting his Apollo account (even though he cleared cache, logged out and logged back in again). Is there a fix to this without having to give superadmin access??

[ihertz]

Thanks. I changed the permission set temporarily to one that worked for other teams and this worked, I couldn't yet figure out what permission was missing in the account executive permission set. 

[kvlschaefer]

Hi @ihertz,

Thanks for the update from your end! 

Have you contacted our technical support team yet? They could help troubleshoot the account executive permission set to figure out what's missing. 

Best,

Kristen

[ihertz]

Thanks Kristen, 

I haven't contacted support yet, I will have a chat with out acocunt manager and I will bring it up. 

I appreciate your help. 

Thanks,

Ilan

[VIbishi]

Hi Ilan, 

me and my team are expriencing same today. Did you get any souliton for this from Support?

Best

Valentina

[ihertz]

Hi Valentina, 

Our solution was playing around with the Hubspot team permissions. We changed permission sets and then re assiged the old permission sets. 

I didn't figure out the exact permission missing. 

Hope this helps, 

Ilan