Integration with website's application form

[akorpechkin]

Dear HubSpot community, 

I have a question regarding HubSpot integrations. I need to integrate our website's application form with our HubSpot Free CRM. I have found in settings that you should use a forwarding address (the same is with our Asana which works though) and then "Emails forwarded to this address will be attached to any matching contacts. If no contact is found, a new one will be created." 

However, I faced an issue: when a customer leaves a request on our website, we receive an email from the website, Asana receives a new request, but HubSpot neither creates a new contact or lead. Could you please advise me on that? 

Thank you in advance! 

[darynsmith]

@akorpechkin is the form on your website a HubSpot form?

If it is, then the contact should be created in HubSpot.

If it is not, is the email coming from the website from a generic email address or from the email address of the person completing the form?

[akorpechkin]

Helo Daryn, 

Thanks for your reply. No, it's not a HubSpot platform, it is coming from a generic\system email address. Could you please advise me, what am I supposed to do to fix this issue? 

Many thanks to you in advance!

Alex 

[darynsmith · Accepted solution]

@akorpechkin there are a few options:

1. Replace your non-HubSpot form with a HubSpot form, this will be the easiest option.

2. Use collected forms, here is an article on how this works: https://knowledge.hubspot.com/forms/use-non-hubspot-forms

3. Make the forms come from the person completing the forms and to a generic email address. Set this generic email address up in the Conversations Inbox and convert all inbox messages to contacts.

4. Use the Forms API to mimick a form submission: https://developers.hubspot.com/docs/methods/forms/forms_overview