Integration: Issue importing mobile numbers from Apollo
SOLVE
We've been using Apollo for our contact information enrichment and have run into an issue with importing mobile or direct numbers. When we request the direct dial and push the number into HubSpot, it also overwrites the Phone Number that is listed in HubSpot.
I confirmed that our field mapping is correct within Apollo - each phone number option (Phone, HQ, Mobile) is mapped correctly to different fields within HubSpot. However, every time I push the mobile number from Apollo into HubSpot, the number writes into the Mobile Number field AND overwrites any existing Phone Numbers the other field.
Has anyone encountered this before, or have a solution?
We've been using Apollo for our contact information enrichment and have run into an issue with importing mobile or direct numbers. When we request the direct dial and push the number into HubSpot, it also overwrites the Phone Number that is listed in HubSpot.
I confirmed that our field mapping is correct within Apollo - each phone number option (Phone, HQ, Mobile) is mapped correctly to different fields within HubSpot. However, every time I push the mobile number from Apollo into HubSpot, the number writes into the Mobile Number field AND overwrites any existing Phone Numbers the other field.
Has anyone encountered this before, or have a solution?
Thanks!
It appears that pushing mobile numbers from Apollo into HubSpot is causing the mobile number to overwrite existing numbers in other fields. Even though your field mapping seems correct, this issue might be due to how data is handled during the sync process.
We've been using Apollo for our contact information enrichment and have run into an issue with importing mobile or direct numbers. When we request the direct dial and push the number into HubSpot, it also overwrites the Phone Number that is listed in HubSpot.
I confirmed that our field mapping is correct within Apollo - each phone number option (Phone, HQ, Mobile) is mapped correctly to different fields within HubSpot. However, every time I push the mobile number from Apollo into HubSpot, the number writes into the Mobile Number field AND overwrites any existing Phone Numbers the other field.
Has anyone encountered this before, or have a solution?
Thanks!
It appears that pushing mobile numbers from Apollo into HubSpot is causing the mobile number to overwrite existing numbers in other fields. Even though your field mapping seems correct, this issue might be due to how data is handled during the sync process.
