I can no longer create a Zoom link when scheduling a meeting

SOLVE
DFlynn1
Member

Has anyone experienced this issue?  I can no longer send a Zoom link through my Hubspot account.  I recently changed myemail address and believe it's tied to that but I can't figure out how to fix it.  When I try to create the link I get the error message below"

 

"An error occurred while trying to generate a video conference link.

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Accepted Solutions
karstenkoehler
Solution
Most Valuable Member

Hi @DFlynn1,

 

I'd recommend checking the Zoom account link settings as described here. Changing your email address might indeed have thrown Zoom off. You might see an error or notice in the settings. If not, I'd try disconnecting and reconnecting the integration. (In that case, make sure that there aren't any other users who are currently relying on it.)

 

Best regards!

Karsten Köhler
Freelance Digital Marketing Advisor

Beratungstermin mit Karsten vereinbaren


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karstenkoehler
Solution
Most Valuable Member

Hi @DFlynn1,

 

I'd recommend checking the Zoom account link settings as described here. Changing your email address might indeed have thrown Zoom off. You might see an error or notice in the settings. If not, I'd try disconnecting and reconnecting the integration. (In that case, make sure that there aren't any other users who are currently relying on it.)

 

Best regards!

Karsten Köhler
Freelance Digital Marketing Advisor

Beratungstermin mit Karsten vereinbaren


Did my post help answer your query? Help the community by marking it as a solution.

View solution in original post