Hubspot and Netsuite Connector Syncing Issues

[nate_skyline]

Hey there Hubspot Community,

I've been trying to the Hubspot and Netsuite connector and been having trouble with it for months. It doesn't seem to be able to detect when a company is attached to a record.

I am trying to sync my Hubspot Deals as Netsuite Opportunities and they won't sync because "Company should be present".

I create a company in Hubspot and attach it as the Primary Company for the deal, and the deal still wont sync. I had thought I could use the "Company Sync" to send the company over, incase there is a missing association in Netsuite, but the company won't sync over from Hubspot to Netsuite.

Is there a way to make it work?

[AmberC · Accepted solution]

Hi Nate,
I have run into this issue as well.
To approach this I check that all the information nessacary for the company to sync is there. 
If not, update the record.
If all the information is there and when the company goes through, I "reset" the Deal by changing any field that will exclude it from the sync, and then change it back so it will be included in the sync.

I find that the sync will not recheck thouroghly through deals it deems "failing" when doing it is doing a "listening for changes" so doing the "reset" just makes sure its going through all the data you've changed properly.

[PamCotton]

Hello @nate_skyline, happy Monday!

I would like to invite our top experts to this conversation to share their ideas, @johnelmer @LaurenRyan @jonchim any recommendations to @nate_skyline matter?

Thank you!

Pam