Hubspot and DocuSign connection is paused

SDalton5 · ‎Jun 11, 2021

Hi,

I was succesfully using the Hubspot and DocuSign integration and now it is showing as paused with no way of doing anything with it. I saw something about extensions interfering with each other but i don't have a DocuSign extension listed? Can anyone advise before I uninstall and reinstall?

PamCotton · ‎Jun 14, 2021

Hello, @SDalton5 I was able to investigate more and this can return as "disconnected status" when there’re no connected users. I would recommend reinstalling the integration ( more information here)

Thank you.

Pam

Você sabia que a Comunidade está disponível em outros idiomas?
Participe de conversas regionais, alterando suas configurações de idioma !

Did you know that the Community is available in other languages?
Join regional conversations by changing your language settings !

Lösung in ursprünglichem Beitrag anzeigen

PamCotton · ‎Jun 14, 2021

Hello, @SDalton5 I was able to investigate more and this can return as "disconnected status" when there’re no connected users. I would recommend reinstalling the integration ( more information here)

Thank you.

Pam

Você sabia que a Comunidade está disponível em outros idiomas?
Participe de conversas regionais, alterando suas configurações de idioma !

Did you know that the Community is available in other languages?
Join regional conversations by changing your language settings !

SDalton5 · ‎Jun 15, 2021

Pam,

Thank you. I followed the advice and the integration picked up existing documents signed so all good. I didn't want to uninstall and lose data but this hasn't happened. Many thanks.

Steve

Sales Integrations