Hubspot and DocuSign connection is paused

SOLVE
SDalton5
Member

Hi,

 

I was succesfully using the Hubspot and DocuSign integration and now it is showing as paused with no way of doing anything with it. I saw something about extensions interfering with each other but i don't have a DocuSign extension listed? Can anyone advise before I uninstall and reinstall?

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1 Accepted solution

Accepted Solutions
PamCotton
Solution
Community Manager

Hello, @SDalton5 I was able to investigate more and this can return as "disconnected status" when there’re no connected users. I would recommend reinstalling the integration ( more information here

 

Thank you.

Pam

Você sabia que a Comunidade está disponível em outros idiomas?
Participe de conversas regionais, alterando suas configurações de idioma !


Did you know that the Community is available in other languages?
Join regional conversations by changing your language settings !


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2 Replies 2
PamCotton
Solution
Community Manager

Hello, @SDalton5 I was able to investigate more and this can return as "disconnected status" when there’re no connected users. I would recommend reinstalling the integration ( more information here

 

Thank you.

Pam

Você sabia que a Comunidade está disponível em outros idiomas?
Participe de conversas regionais, alterando suas configurações de idioma !


Did you know that the Community is available in other languages?
Join regional conversations by changing your language settings !


View solution in original post

SDalton5
Member

Pam,

 

Thank you. I followed the advice and the integration picked up existing documents signed so all good. I didn't want to uninstall and lose data but this hasn't happened. Many thanks.

 

Steve