Jun 20, 2022 11:04 AM
I spent almost $300 yesterday to get wpforms premium so that i could connect with hubspot, but as soon as I connected and tried to save the form, I got this error saying my account is suspended. I reached out to hubspot support and she told me that my account was suspended by the syste automatically and there was no way to overturn it.
So did I just waste $300, or is there a way to get my account removed from suspended status?
Jun 20, 2022 12:24 PM
While it won't solve the issue, this knowledge base article explains why your forms tool might be suspended: https://knowledge.hubspot.com/account-settings/account-suspension-faq
For free CRM accounts the suspended tool will remain locked after sending is suspended, unfortunately. Only paid accounts (Marketing Hub Starter or higher) can appeal the suspension. You could reach out to HubSpot Sales and check whether a Starter subscription would let you appear the suspension.
Did my post help answer your query? Help the community by marking it as a solution.