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MFrankJohnson
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HubSpot Salesforce sync error details | v2019-11-13

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Dunno if this message is normal when trying to sync to a Salesforce lead when the HubSpot contact doen't have an email address. We knew what was wrong because our test contacts are clearly named. Absent that, we'd have no idea what the problem is/was without further investigation.

- see image

 

HS2SFDC Sync ErrorHS2SFDC Sync Error

 

 

Note: Please search for recent posts as HubSpot evolves to be the #1 CRM platform of choice world-wide.

 

Hope that helps.

 

Be well,
Frank


www.mfrankjohnson.com
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jennysowyrda
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HubSpot Salesforce sync error details | v2019-11-13

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Hi @MFrankJohnson,

 

Thank you for sending the screenshot and issue along. While it is documented that contacts who don't have email address won't sync to salesforce, (see under "contact not syncing to salesforce") there is definitely room for improvement in the error message. I will pass this feedback along to the team.

 

Thank you,
Jenny

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jennysowyrda
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Administrador de la comunidad
Administrador de la comunidad

HubSpot Salesforce sync error details | v2019-11-13

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Hi @MFrankJohnson,

 

Thank you for sending the screenshot and issue along. While it is documented that contacts who don't have email address won't sync to salesforce, (see under "contact not syncing to salesforce") there is definitely room for improvement in the error message. I will pass this feedback along to the team.

 

Thank you,
Jenny

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MFrankJohnson
Líder intelectual

HubSpot Salesforce sync error details | v2019-11-13

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Thanks Jenny. Yeah ... failed to read that. (head shaking) 🙂

 

Also, thought this thread might be useful as much has changed with the new screens and error messages.

 

Thanks again.

 

Note: Please search for recent posts as HubSpot evolves to be the #1 CRM platform of choice world-wide.

 

Hope that helps.

 

Be well,
Frank


www.mfrankjohnson.com
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jennysowyrda
Administrador de la comunidad
Administrador de la comunidad

HubSpot Salesforce sync error details | v2019-11-13

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Thanks @MFrankJohnson! Very true!

 

Also, after connecting with the product team regarding this matter, there are improvements to these error messages in the works, as well! 🙂