HubSpot + Dialpad calling same number simultaneously

ClearDeskNK · ‎Jul 24, 2024

Once in a while when I call out of Hubspot, Dialpad will also create a new call to the same number at the same time. How can I fix this?

PamCotton · ‎Jul 25, 2024

Hey @ClearDeskNK, thank you for posting in our Community!

This issue might be due to the integration settings between HubSpot and Dialpad. Please check the settings in both platforms to ensure they're correctly configured.

Are you following the steps provided here? The more information, screenshots, and details you can provide, the better I can advise on the next steps.

Thank you,

Pam

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Emma_M · ‎Jul 25, 2024

Hi @ClearDeskNK ,

Thank you for reaching out and welcome to the Community! If we take a look at the Dialpad Integration page here, Dialpad built and supports the integration with HubSpot. For next steps, I would recommend reaching out to Dialpad support at +1 (844) 636-4244 or support@dialpad.com to confirm whether this behavior is expected. Have an amazing day!

Best,

Emma

Sales Integrations