How to reply directly from slack to the chat?

New Member

Hi, We have integrated slack successfully and getting the notification for each chat, But we couldn't reply directly via slack to that chat. so please guide us

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Community Manager

HI @karthickacsh,

 

Have you followed the steps outlined in this documentation

 

If you are still stuck after following these steps can you please share screenshots and specifics around where you are getting stuck and what troubleshooting you have tried so far? 

 

Thank you,
Jenny


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Occasional Contributor

Hey @karthickacsh,

 

You can reply to a chat directly from Slack by installing Acquire to your system. Once a chat pops up on your widget, every thread created on acquire dashboard will reflect on Slack dashboard and you can reply your chat queries directly from Slack.

 

Hope this helps!!

New Contributor

@karthickacsh can you let me know if you find a solution to this as I am having the same issue.

 

Thanks

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