Sales Integrations

marketingcafe
Participant

How to integrate Skype with Hubspot for calling?

SOLVE

Is  Skype integration with Hubspot possible to make calls thru skype account and log those calls into Hubspot crm account? If yes, How to do that? 

2 Accepted solutions
darynsmith
Solution
Top Contributor | Elite Partner
Top Contributor | Elite Partner

How to integrate Skype with Hubspot for calling?

SOLVE

My suggestion would be create a CRM extension that takes your custom field and then creates a Skype calling link.

 

Here is an overview of the CRM extension:

https://developers.hubspot.com/docs/methods/crm-extensions/crm-extensions-overview

 

Here is an article on how to create a Skype calling link:

https://mycyberuniverse.com/web/create-html-link-that-starts-skype-call.html

Daryn Smith
Chief Strategy Officer
Huble Digital

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PamCotton
Solution
Community Manager
Community Manager

How to integrate Skype with Hubspot for calling?

SOLVE

Hello @MLRodulfa, just confirming are you trying to "call from phone option"? Previously, users were able to use VoIP calling through the app and could select a stored HubSpot number, but as of a year+ ago this feature has been removed due to instability in usage. With this in mind, you will want to find a separate 3rd party tool ( Aircall for example) that would allow you to place calls while on the go using a separate number.

 

Kindly,


Pam

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14 Replies 14
MLRodulfa
Member

How to integrate Skype with Hubspot for calling?

SOLVE

@darynsmith 

 

Hello, 

 

Hi - we have integrated VOIP systems into HubSpot by building a CRM extension in the contact record that makes the call.

 

Are you using Skype for Business? YES

Is there a Skype user name on your contact record as a custom field? NOT SURE

Do you have to use Skype or are there other VOIP options that you are open to? WILL USE SKYPE

Please let me know and thanks

0 Upvotes
PamCotton
Solution
Community Manager
Community Manager

How to integrate Skype with Hubspot for calling?

SOLVE

Hello @MLRodulfa, just confirming are you trying to "call from phone option"? Previously, users were able to use VoIP calling through the app and could select a stored HubSpot number, but as of a year+ ago this feature has been removed due to instability in usage. With this in mind, you will want to find a separate 3rd party tool ( Aircall for example) that would allow you to place calls while on the go using a separate number.

 

Kindly,


Pam

Você sabia que a Comunidade está disponível em outros idiomas?
Participe de conversas regionais, alterando suas configurações de idioma !


Did you know that the Community is available in other languages?
Join regional conversations by changing your language settings !




darynsmith
Top Contributor | Elite Partner
Top Contributor | Elite Partner

How to integrate Skype with Hubspot for calling?

SOLVE

Hi - we have integrated VOIP systems into HubSpot by building a CRM extension in the contact record that makes the call.

 

Are you using Skype for Business? 

Is there a Skype user name on your contact record as a custom field?

Do you have to use Skype or are there other VOIP options that you are open to?

Daryn Smith
Chief Strategy Officer
Huble Digital
0 Upvotes
kporteus
Participant

How to integrate Skype with Hubspot for calling?

SOLVE

Hi there, can this only be done with Skype for Business? or can personal skype accounts work in the same way?

marketingcafe
Participant

How to integrate Skype with Hubspot for calling?

SOLVE

Hi,

We are using the Hubspot CRM and the saleshub  starter pack for our activities and are looking for cost effective add on integrations for calling in case we exhaust our 8 hrs calling limit in Hubspot and hence the reason for looking up at Skype integration.

Please find my answers to your queries as below :

 

Are you using Skype for Business? We are not using Skype business at the moment but we do use skype for our personal communications.

 

Is there a Skype user name on your contact record as a custom field? Yes 

 

Do you have to use Skype or are there other VOIP options that you are open to?  It all depends on the cost factor. You can suggest what best suits in which way taking both as options as we dont have experince to it. 

 

Looking forward to your feedback.

 

darynsmith
Solution
Top Contributor | Elite Partner
Top Contributor | Elite Partner

How to integrate Skype with Hubspot for calling?

SOLVE

My suggestion would be create a CRM extension that takes your custom field and then creates a Skype calling link.

 

Here is an overview of the CRM extension:

https://developers.hubspot.com/docs/methods/crm-extensions/crm-extensions-overview

 

Here is an article on how to create a Skype calling link:

https://mycyberuniverse.com/web/create-html-link-that-starts-skype-call.html

Daryn Smith
Chief Strategy Officer
Huble Digital
MLRodulfa
Member

How to integrate Skype with Hubspot for calling?

SOLVE

Hello, 

 

Hi - we have integrated VOIP systems into HubSpot by building a CRM extension in the contact record that makes the call.

 

Are you using Skype for Business? YES

Is there a Skype user name on your contact record as a custom field? NO

Do you have to use Skype or are there other VOIP options that you are open to? WILL USE SKYPE

Please let me know and thanks

0 Upvotes
marketingcafe
Participant

How to integrate Skype with Hubspot for calling?

SOLVE

Thanks!

But the quation is how to create this crm extension as I am not a technical guy and dont understand this technicalities.

0 Upvotes
darynsmith
Top Contributor | Elite Partner
Top Contributor | Elite Partner

How to integrate Skype with Hubspot for calling?

SOLVE

There are quite a few agencies that can help you build out the extension - my agency MPULL, or try DoIdea or Trujay.

 

This might also be something that you can post onto onthebench.io and get someone to build it for you.

Daryn Smith
Chief Strategy Officer
Huble Digital
0 Upvotes
AllenGreen
Member

How to integrate Skype with Hubspot for calling?

SOLVE

Excellent information, Thanks. If we use Skype for Business for Incoming and Outgoing calls, can a CRM Extension be created to handle both.

0 Upvotes
kasparp
Member

How to integrate Skype with Hubspot for calling?

SOLVE

Did anybody get someone to code it or want to do it together to save costs?

0 Upvotes
darynsmith
Top Contributor | Elite Partner
Top Contributor | Elite Partner

How to integrate Skype with Hubspot for calling?

SOLVE

No, we haven't built it yet! But happy to take part in a project to do so.

Daryn Smith
Chief Strategy Officer
Huble Digital
0 Upvotes
kasparp
Member

How to integrate Skype with Hubspot for calling?

SOLVE

@darynsmith I created a script that gets all my Skype chat history to MySQL and now soon ready also checking from Hubspot if skype username exists in HubSpot and add chat history to HubSpot via engagements method.

 

Well, I'd prefer that there would be another interaction called SKYPE where we could see Skype chat but if not then probably add chat under EMAIL and calls under CALL or as I rarely meet with customers anyway then also thinking to add under MEETING or TASK that is completed already. Not sure, if maybe can suggest where's the best place to add the Skype chat history. And add all the chats that have timestamp difference less than 15 minutes maybe as a one interation

My name: lkjlaksjdlkasjdlad (date/time)  

Contact name: klajslksjalksjdlaks (date/time)

 

PM me anyway, if this code interests you or you want to help to get from MySQL the chat logs to Hubspot.

0 Upvotes
rowan-reid
Contributor

How to integrate Skype with Hubspot for calling?

SOLVE

Yes, both can be handled with a CRM Extension

0 Upvotes