Hello @MLRodulfa, just confirming are you trying to "call from phone option"? Previously, users were able to use VoIP calling through the app and could select a stored HubSpot number, but as of a year+ ago this feature has been removed due to instability in usage. With this in mind, you will want to find a separate 3rd party tool ( Aircall for example) that would allow you to place calls while on the go using a separate number.
Hello @MLRodulfa, just confirming are you trying to "call from phone option"? Previously, users were able to use VoIP calling through the app and could select a stored HubSpot number, but as of a year+ ago this feature has been removed due to instability in usage. With this in mind, you will want to find a separate 3rd party tool ( Aircall for example) that would allow you to place calls while on the go using a separate number.
We are using the Hubspot CRM and the saleshub starter pack for our activities and are looking for cost effective add on integrations for calling in case we exhaust our 8 hrs calling limit in Hubspot and hence the reason for looking up at Skype integration.
Please find my answers to your queries as below :
Are you using Skype for Business? We are not using Skype business at the moment but we do use skype for our personal communications.
Is there a Skype user name on your contact record as a custom field? Yes
Do you have to use Skype or are there other VOIP options that you are open to? It all depends on the cost factor. You can suggest what best suits in which way taking both as options as we dont have experince to it.
@darynsmith I created a script that gets all my Skype chat history to MySQL and now soon ready also checking from Hubspot if skype username exists in HubSpot and add chat history to HubSpot via engagements method.
Well, I'd prefer that there would be another interaction called SKYPE where we could see Skype chat but if not then probably add chat under EMAIL and calls under CALL or as I rarely meet with customers anyway then also thinking to add under MEETING or TASK that is completed already. Not sure, if maybe can suggest where's the best place to add the Skype chat history. And add all the chats that have timestamp difference less than 15 minutes maybe as a one interation
My name: lkjlaksjdlkasjdlad (date/time)
Contact name: klajslksjalksjdlaks (date/time)
PM me anyway, if this code interests you or you want to help to get from MySQL the chat logs to Hubspot.