Sales Integrations

chaungng
Member

How to add Jira label field to HubSpot - Jira native integration?

Hi there,
Our case is:
- The Customer Experience (CX) team mostly use HubSpot for their daily tasks, they don't want to login to Jira for updating the Jira label field.
- Dev team want to track those labels in Jira

My questions are:
1. Is there any way to add a customized label field to HubSpot integration?
2. How to make those 2 fields (HubSpot - Jira) syncing labels?

Thank you. Wish you all the best! 

0 Upvotes
2 Replies 2
Flowace
Member

How to add Jira label field to HubSpot - Jira native integration?

When commits aren't appearing in Jira after integrating with GitHub, troubleshoot the issue. It might be due to misconfigurations, synchronization delays, or indexing problems. Delays in syncing can occur, so wait for data to catch up. Ensure integration settings, webhooks, and permissions are correct. Verify settings within GitHub. Tools like GitKraken help find indexed commits. If issues persist, consult integration documentation or seek support from GitHub and Jira communities.

0 Upvotes
MiaSrebrnjak
Community Manager
Community Manager

How to add Jira label field to HubSpot - Jira native integration?

Hi @chaungng,

 

Thank you for reaching out to the Community!

Syncing labels is not something that the Jira integration currently supports. You can add more information in the Summary or Description fields when you're creating Jira issues in HubSpot (more information here), but it won't populate the labels in Jira.  

This option has already been requested by other customers in our Ideas forum, it'd be great if you could support this feature request with an upvote & comment. Product pays particular attention to the top voted ideas & takes them into consideration along with other feedback channels as well as their own vision to understand what features will be most valuable.

 

Possible workarounds: 

You might be able to sync other properties with a 3rd party integration like Workato. 

I wanted to tag in a couple of other Community members to see if they have found a workaround or would like to share their input: 

Hi @Phil_Vallender@1stClaas@SVerma8@Shay_B, any insights that you'd like to share here? Thank you!

 

 

Cheers
Mia, Community Team


Wusstest du, dass es auch eine DACH-Community gibt?
Nimm an regionalen Unterhaltungen teil, indem du deine Spracheinstellungen änderst


Did you know that the Community is available in other languages?
Join regional conversations by
changing your language settings