Gmail Integration and email capturing

AndreyZFI
Member

Hello, Im trying to sync my old emails from gmail with contacts i've integrated into the hubspot crm, and Im trying to forward an email for a particular contact but it doesn't show in the contacts profile.


how can i solve this problem? because I will need to transfer alot more contacts and emails from my previous customers...

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relabidin
HubSpot Alumni

Hi @AndreyZFI,

 

Please review this help article on the reasons why emails forwarded to the CRM using your forwarding address might not be working: https://knowledge.hubspot.com/articles/kcs_article/email/why-didnt-the-email-i-sent-to-my-crms-forwa...

 

A common one is that the email address you are forwarding from does not match your user email in HubSpot.

 

Rami 

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