Gmail Integration Issue - Not logging emails

[revellator]

Hi there, 

I switch quite regularly between seperate gmail email addresses linked to different Hubspot accounts. I've found that not all my emails are being logged using the plug in, even though im sure to always log into the plug in with the correct HS account. Is this a common issue? Does clearing the cache help? Any tips?

Thanks 

Joe

[PDeseure]

Hello I have the same Issue .

The two checkboxes are checked but the hubspot extension does not:

Recognise the contact or company.

After linking company and contact directly, you can still not add documents, sequences and after sending the email is not tracked ad does not apear on hubspot CRM we use Sales Professional.

I am now sending emails from within hubspot but this really interrups my flow and does not give me an oversight of received emails, like a gmail does.

[DanielSanchez · Accepted solution]

Hi @revellator 

There are 2 checkbox fields to mark, which are "log" and "track". Are they marked?

Did this post help solve your problem? If so, please mark it as a solution.

Best!