False Positive Opens

[dbeck321123]

Still cannot figure out the config to eliminate false opens when I look at a sent email. I added my IP address to not allow tracking but whenever I view a sent email, I get a false open in Hubspot.  Please help.

[KSalinsky]

I did everything and nothing works...can someone please help.

[PamCotton]

Hello @KSalinsky 

n recent months, email providers and security systems have gotten stricter with security checks to ensure inboxes stay safe. When email providers scan incoming emails for any malicious content, they often load the HubSpot tracking pixel, which can trigger an email open notification (see more about how tracking works here). For you, that means that a routine check from an email provider can appear as an instant open notification.

Our Product Team is always working to improve email tracking functionality so that you get a few notifications as possible from automated inbox checks and as many notifications as possible from real email engagements by your customers.

Thank you,

Pam

[PamCotton]

Hello @dbeck321123 

Were you able to also follow the steps on this article?: Block self-open email notifications with the HubSpot Sales Outlook desktop add-in or Chrome extensio... 

This would be a different method of blocking your IP address only.

Let us know if that works.

Kindly,

Pam