Sales Integrations

hossain11
Member

Facebook messenger integration

SOLVE

Hello, suppose I have two Facebook pages connected to my CRM. Can Hubspot CRM recognize when the same user sends messages from both of my pages and collects those messages in a single central location?

2 Accepted solutions
TomM2
Solution
Key Advisor | Partner
Key Advisor | Partner

Facebook messenger integration

SOLVE

Hey @hossain11 yes, this would be done through the conversations inbox, you can connect your facebook messenger accounts as different channels and manage them all through your HS conversations inbox

Tom Mahon tom@hub-spark.com
HubSpot Expert | Digital Marketing Specialist | Community Champion
HubSpark

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Lucila-Andimol
Solution
Recognized Expert | Elite Partner
Recognized Expert | Elite Partner

Facebook messenger integration

SOLVE

Hey @hossain11 hope you are doing great.

You can have both messages in one place, in the Inbox/Conversations if you have both your accounts connected to HubSpot, but they'll still be 2 messages because they are coming from 2 different channels (Fb accounts).

Hope this clarifies a bit more.

María Lucila Abal | COO Andimol
HubSpot Expert, Community Champion & Certified Trainer (12+ years)

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3 Replies 3
Lucila-Andimol
Solution
Recognized Expert | Elite Partner
Recognized Expert | Elite Partner

Facebook messenger integration

SOLVE

Hey @hossain11 hope you are doing great.

You can have both messages in one place, in the Inbox/Conversations if you have both your accounts connected to HubSpot, but they'll still be 2 messages because they are coming from 2 different channels (Fb accounts).

Hope this clarifies a bit more.

María Lucila Abal | COO Andimol
HubSpot Expert, Community Champion & Certified Trainer (12+ years)

Have questions? Get answers:

Get Premium Support

Did my post help answer your question? Mark this as a solution.

JigarT
Top Contributor | Partner
Top Contributor | Partner

Facebook messenger integration

SOLVE

@hossain11 

 

Yes, The HubSpot social tool allows the use of inbox streams to identify interaction-generating content, respond to social conversations, gather intelligence about new followers, and see social stream posts.

Check here: 

https://knowledge.hubspot.com/social/use-inbox-streams 

 

JigarT_0-1694691957791.png

 

Let me know if you have any followup questions. 

 

If my post was helpful in addressing your query, Support the community by indicating it as the solution.

 

Jigar Thakkar

Chief Business Officer

HubSpot Wizard

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TomM2
Solution
Key Advisor | Partner
Key Advisor | Partner

Facebook messenger integration

SOLVE

Hey @hossain11 yes, this would be done through the conversations inbox, you can connect your facebook messenger accounts as different channels and manage them all through your HS conversations inbox

Tom Mahon tom@hub-spark.com
HubSpot Expert | Digital Marketing Specialist | Community Champion
HubSpark

Book a meeting

Did my post help answer your query? Help the community (and me) by marking it as a solution.