Error while syncing with Exact Online

[Pedrodelamigo]

Hi there,

We are setting up exact online for a customer and during the sync with HubSpot we get the error: 'account should be present'. We can't find the reason why and would love to know how we can fix this. Anyone else had issue with this before?

[Pedrodelamigo · Accepted solution]

Update from this on the Exact Side. This seems to be an issue in Exact is the API of Exact Online is requiring that there is a company connected to the account. The solution of connecting Exact and HubSpot is mainly for B2B, not B2C (or you have to make each individual a company, which isn't the right use case for this). 

Contact with Exact turns out that they are aware of this problem but are not going to change the API for this. It's a bit like: fix this one yourself..

[ArisudanTiwari]

Hi @Pedrodelamigo ,

The error message "account should be present" typically indicates that there is a missing or incomplete account detail required for the integration between Exact Online and HubSpot. Here are some steps to troubleshoot and potentially resolve the issue:

1. Check HubSpot Settings:

   • Ensure that the integration is set up correctly in HubSpot. This includes verifying the API key or authentication details used to connect to Exact Online.

2. Verify Account Mapping:

   • Check if accounts in HubSpot are mapped to their corresponding accounts in Exact Online. Inconsistencies in mapping can lead to this error.

3. Confirm Account Existence:

   • Confirm that the specific account HubSpot is trying to sync actually exists in Exact Online. There might be a mismatch in account IDs or names.

If the above steps do not resolve the issue, consider reaching out to Exact Online and HubSpot support for further assistance. They may be able to provide more detailed guidance based on your specific setup.