Hola! ¡Tenemos nuestra Comunidad en Español!

Error importing deals

SOLVE
Occasional Contributor

Hi,

 

I've trying to import some deals with this error bellow. Any clue is appreciated Smiley Happy

 

UNKNOWN_BAD_REQUEST,DEAL,"Can't create or update object (details: Property values were not valid)",2,,"Biggy Puket ",Blocked,6200,gabriela@biggy.com.br,,"https://trello.com/c/yBpiWIUC","New Business"," ","Sales Pipeline"

 

 

 

My first 2 rows:

DealNameDealStageAmountDealOwnerCloseDateDealDescriptionDealTypeClosedLostReasonPipeline
Biggy Puket Blocked6200gabriela@biggy.com.br https://trello.com/c/yBpiWIUCNew Business Sales Pipeline

 

Tks

Reply
0 Upvotes
1 Accepted solution

Accepted Solutions
Highlighted
Top Contributor

@fobarros can you try importing your deals using 3rd party import tool - https://wizard.import2.com? It might give you the different result as this uses API instead of native import tool.  

Reply
0 Upvotes
9 Replies
Community Thought Leader

Removed

HubSpot Smart Pages

hubspot-solutions-signature-pricing-options-v01.png

Reply
0 Upvotes
Occasional Contributor

Hi,

 

Here is my file:

Screenshot_1.png

 

When I try to import this I receive:

UNKNOWN_BAD_REQUEST,DEAL,"Can't create or update object (details: Property values were not valid)",2,,"Biggy Puket ",Blocked,6200,gabriela@biggy.com.br,,"https://trello.com/c/yBpiWIUC","NewBusiness"," ","Sales Pipeline"

 

Tks!

Reply
0 Upvotes
Community Thought Leader

Removed

HubSpot Smart Pages

hubspot-solutions-signature-pricing-options-v01.png

Reply
0 Upvotes
Occasional Contributor

Tks for you help Smiley Happy

 

Following my aswers:

Q: You've read and fully complied with, How do I import deals?

A: yes

 

Q: You have a Deal Stage named 'Blocked' in your Sales Pipeline.

A: Screenshot_1.png

And I've tried with another deal stages

 

Q: Dou have a valid HubSpot User with an email address of 'gabriele@biggy.com.br'.

Screenshot_2.png

Yes and I've also tried with anothers users without success

 

Q: There are no missing REQUIRED fields in your 'Blocked' Deal Stage.

A: I did not customize anything in the pipeline. And just as test, I created a deal with just name directly in the interface and it worked.

 

Q: This is not a duplicate record.

It's the first! My pipeline is empty

 

Q: What's your Map Columns screen look like during import?

Screenshot_3.png

 

I really appreciate your help. Smiley Happy I would not like to create the 150 deals we have today manually.

 

Tks

Reply
0 Upvotes
Community Thought Leader

Removed

HubSpot Smart Pages

hubspot-solutions-signature-pricing-options-v01.png

Reply
0 Upvotes
Occasional Contributor

Hello,

After you passed all the validations I went to do a simple test. I got the Sample_Deal_Import-1 template and did the import.

 

To my surprise (or happiness) the same mistake happens. Look:

Screenshot_1.png

 

I understand that the last 3 errors are due to the modifications I made, but the UNKNOWN_BAD_REQUEST error (should not create or update object (property values were not valid) should not happen.

 

I believe it's really a platform problem.

 

Thanks in advance and I wish you a great holiday !!! Smiley Happy

Occasional Contributor

Does anyone know how I can get this message to support HubSpot? I would like to use the tool, but if I can not import I will use another CRM.

 

Tks

Reply
0 Upvotes
Highlighted
Top Contributor

@fobarros can you try importing your deals using 3rd party import tool - https://wizard.import2.com? It might give you the different result as this uses API instead of native import tool.  

Reply
0 Upvotes
Community Thought Leader

Removed

#nlmtt

HubSpot Smart Pages

hubspot-solutions-signature-pricing-options-v01.png

Reply
0 Upvotes