Sales Integrations

Onydea
Member

Contact Id should be present / Zendesk sell integration

Leds/contacts & Deals from Hubspot to Zendesk Sell integration.

From many days integration run.

 

Now i have an error: "Contact Id should be present"

Synchronization of contacts, leads and offers are active.

but it brings me this error and does not sync deals in the sell pipeline.

 

Thanks

 

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4 Replies 4
Onydea
Member

Contact Id should be present / Zendesk sell integration

Atteched the screenshots of the error and configuration

Sync errorSync errorErrorErrorObject syncsObject syncsLead settingsLead settingsDeals settingsDeals settings

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kvonloesecke
Community Manager
Community Manager

Contact Id should be present / Zendesk sell integration

Hi @Onydea,

 

Thank you for the screenshot! I'm going to reach out to the team to get further clarification on this error. I'll update this thread when I have further news.

 

Best,

Kristen


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kvonloesecke
Community Manager
Community Manager

Contact Id should be present / Zendesk sell integration

Hi @Onydea,

 

This should be resolved now 🙂

Could you confirm that this error message is gone on your end for the Deal Sync?

 

Thanks!

 

Best,

Kristen

 


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0 Upvotes
kvonloesecke
Community Manager
Community Manager

Contact Id should be present / Zendesk sell integration

Hi @Onydea,

 

Thanks for reaching out!

 

It sounds like this error is indicating that the object ID (unique identifier) is missing for contacts. 

 

Can you please include a screenshot of the error message and any additional information about the steps you are taking prior to seeing this error? The more information you can provide, the more the community can assist. 

 

Thanks,

Kristen


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