Connection problems Odoo-Hubspot

[ASupport7]

Hi, I'm currently trying to import contacts and companies, but I've been stuck at 0% since this morning. Could you please let me know why this is happening?

[MadisonMoniz · Accepted solution]

Hi @ASupport7

Strange! Based on what I can tell so far, it looks like the integration is not catching your Odoo instance for some reason. I would recommend one of two things:

1. Reach out to HubSpot Support, they will be able to take a look at your exact account and provide baseline support.
2. Reach out to an experienced HubSpot Partner who will be able to take a look at the issue with you and troubleshoot, while providing strategic next steps.

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[Lucila-Andimol · Accepted solution]

Hey @ASupport7 

Have you checked that the Odoo user has the right permissions to access all the info and to setup the integration?

Note that the HS-Odoo Data sync supports the Odoo cloud version 10 or above.

If all of this is ok.

I'd suggest Unistall the integration and try again.

[ASupport7]

It says that support@albirasolutions.com is disconnected. Reconnect to reactivate and run data synchronization again. So I tried to connect the account again, and it says again:

Odoo is not available.
HubSpot cannot access Odoo. This may be affecting some tools and features that your application was designed to work with in HubSpot."

 always that i put the database name , user name , etc it works but it continues beeing at 0% so i dont know what to do... it seems that the process are not working by a inusual thing.

[MadisonMoniz · Accepted solution]

Hi @ASupport7

Strange! Based on what I can tell so far, it looks like the integration is not catching your Odoo instance for some reason. I would recommend one of two things:

1. Reach out to HubSpot Support, they will be able to take a look at your exact account and provide baseline support.
2. Reach out to an experienced HubSpot Partner who will be able to take a look at the issue with you and troubleshoot, while providing strategic next steps.

---------------------------------------------

If you found this reply helpful, please consider marking it as a solution so others can easily find it too. Cheers!

[ASupport7]

I got the free plan so i can only talk via community...

[PamCotton]

Hey @ASupport7, happy Monday!

If your Odoo-HubSpot import is stuck at 0%, it may be due to a connection issue between the two platforms or a large data load slowing down the sync. Try reconnecting the integration and restarting the import. If the problem persists, check for any error messages or limits.

To our top experts, @MadisonMoniz and @Shadab_Khan do you have any recommendations for @ASupport7?

Thank you,

Pam

[MadisonMoniz]

Hello  @PamCotton - thank you for the tag!

I would say the same thing, to start with. I would also recommend checking out the integration settings but I am not able to see this from the previously provided screenshot. Is there any more information you can provide @ASupport7?

If you haven't yet, I would recommend checking out the HubSpot Data Sync guide.

As a second line of defence, my team would be happy to take a closer look with you: Simply book a meeting with us here!

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