Sales Integrations

edinh_bc
Participant

Company Site Property Missing for SFDC Field Mapping

When going to update the field mapping for the SFDC integration, I see that there is an issue for the site property in the Companies standard field mapping (screenshot attached). It says the property has been deleted in HubSpot and I can validate that it does not show up in the Company Property settings.

 

As this is a standard mapping, I can neither edit nor delete it. Any ideas on how this should be handled?

 

edinh_bc_0-1603720430423.png

 

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5 Replies 5
khookguy
Contributor | Diamond Partner
Contributor | Diamond Partner

Company Site Property Missing for SFDC Field Mapping

Hi.  Did you ever resolve this? I'm having the same issue.

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kvlschaefer
Community Manager
Community Manager

Company Site Property Missing for SFDC Field Mapping

Hi @khookguy,

 

Thanks for reaching out!


I would recommend following the steps suggested by @TiphaineCuisset

 

Can you check to see if restoring the property resolves this issue? 

 

Thank you!

 

Best,

Kristen

 


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TiphaineCuisset
Community Manager
Community Manager

Company Site Property Missing for SFDC Field Mapping

Hi @edinh_bc 

 

Thank you for reaching out. I think the best way about it would be to restore the property - I am unsure if you could just delete the mapping. I would recommend connecting with HubSpot Technical Support, as Support is included in your subscription and they will be able to provide real-time assistance for this matter, where you are able to share screenshots and further information about this.

 

Thank you!

Tiphaine


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AndreasRath
Member

Company Site Property Missing for SFDC Field Mapping

What was the solution? I have the same issue. Thanks, Andreas

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edinh_bc
Participant

Company Site Property Missing for SFDC Field Mapping

Thanks Tiphaine! I'll update this post with the solution I receive from support.