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Jan 8, 2019 3:10 PM - edited Jan 9, 2019 5:21 PM
I just signed up for Hubspot and trying to integrate Hubspot into Google G-Suite. I got the following error:
com.hubspot.signals.facsimile.exception.attributefoldernotpresentexception: no folder with attribute \all : no folder with attribute \all
SInce I am the administrator for both accounts and the only user, there should be no issues with authentication but no way to test if the issue is just my issue or systemic.
Please help
Thanks,
Erik
Solved! Go to Solution.
Jan 14, 2019 1:45 PM
Hi @eanders,
Thanks for the additional information!
Can you please try the following steps:
If the issue persists, can you please share the email address associated with this inbox?
Thanks,
Jenny
Jan 11, 2019 12:56 PM
Hi @eanders,
Are you trying to connect your inbox through the email integrations tab?
Can you please share screenshots of where you are getting stuck, along with confirm that the issue occurs across multiple browsers, through an incognito window and after clearing your cache.
Is this the first time you have tried connecting your inbox?
The more information, screenshots and details you can provide, the better the Community can assist.
Thank you,
Jenny
Jan 12, 2019 6:07 PM - edited Jan 12, 2019 6:07 PM
I have tried all configurations of both Chrome and Firefox. Both updated to the lastest version. Caches cleared, incognito mode etc.
This is the error that I get every time, no matter which configuration I am using.
It's obviously a permissions or attributes error of some kind, but whether it is referenceing a problem with the gmail mailbox configuration on the HubSpot configuration, I don't know. If it referencing a gmail mailbox configuration issue, there's no obvious fix because there are no "folders" inside gmail that have alterable permissions/attributes.
Any help would be greatly appreciated.
Regards,
Erik
Jan 14, 2019 1:45 PM
Hi @eanders,
Thanks for the additional information!
Can you please try the following steps:
If the issue persists, can you please share the email address associated with this inbox?
Thanks,
Jenny
May 1, 2019 3:56 PM
I was having this problem also. All Mail or Drafts were set to "Show in IMAP" already but I unchecked them, refreshed and rechecked them and the integration worked.