We are using Circleloop as our phone system and have linked it to HubSpot.
We are dialing people using the Circleloop app on iPhone which allows us to ring HubSpot contacts as the HubSpot contacts are pulled directly in to the app.
We are experiencing an issue where the call activity is being logged against the wrong person (see attached images).
The activity details state that I called, but the activity is logged against Adam. It also shows Adam with the extension ending 69 which is infact my extension.
Any help greatly appreciated.
It is skewing our call dashboardDetails show that I called, which is correct, but HubSpot call activity is logged against wrong person.
I'd recommend reaching out to their support team here support@circleloop.com to see what is going on here - they will be better able to; as this integration has not been built by HubSpot but by them.