Call activity assigned to wrong person

SOLVE
deanturner95
Member

We are using Circleloop as our phone system and have linked it to HubSpot.


We are dialing people using the Circleloop app on iPhone which allows us to ring HubSpot contacts as the HubSpot contacts are pulled directly in to the app.

 

We are experiencing an issue where the call activity is being logged against the wrong person (see attached images).

 

The activity details state that I called, but the activity is logged against Adam. It also shows Adam with the extension ending 69 which is infact my extension.

 

Any help greatly appreciated.

 

It is skewing our call dashboardIt is skewing our call dashboardDetails show that I called, which is correct, but HubSpot call activity is logged against wrong person.Details show that I called, which is correct, but HubSpot call activity is logged against wrong person.

1 Accepted solution

Accepted Solutions
deanturner95
Solution
Member

Hi Tiphaine,

 

I made contact with Circleloop support - they confirmed they are aware of this bug and it will be in the next release of fixes.

 

Best,


Dean

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3 Replies 3
TiphaineCuisset
Community Manager

Hi @deanturner95 

 

Thank you for reaching out. 

 

I'd recommend reaching out to their support team here support@circleloop.com to see what is going on here - they will be better able to; as this integration has not been built by HubSpot but by them. 

 

Thank you

Best

Tiphaine


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0 Upvotes
deanturner95
Solution
Member

Hi Tiphaine,

 

I made contact with Circleloop support - they confirmed they are aware of this bug and it will be in the next release of fixes.

 

Best,


Dean

View solution in original post

Plats
Contributor

Hi Dean, 

 

Sorry to hear about these issues! I recommend you give Cradle a go!

 

https://app.hubspot.com/ecosystem/3924364/marketplace/apps/sales/calling/cradle

 

Cradle has the most seamless HubSpot integration on the market and you shouldn't have any issues with activity not accurately syncing up. 

 

 

Cheers, 

Plats

0 Upvotes