Sales Integrations

Ace123
Contributor

Call Centre Dialer

hi HS team!

Just wondering if anyone has suggestions on a solution for us.

We are based in Australia, and are chasing a hubspot app/integration to setup a call dialer.

 

We have 2 staff sitting in a call centre enviroment, and a list of circa 1000 contacts that we are wanting to contact for retention purposes. Rather than them dial each number manually, it would be great if they could conduct their work, and then if a call is connected then it be connected to their headset. Hoping for call priority cues etc.

 

thanks

11 Replies 11
22Claes
Member

Call Centre Dialer

The callcenter I'm working at are currently using www.salesys.se which is pretty good, but I'm not sure if they are international or only Scandinavian. But just a little tip when you're looking for a dialer, choose a company which also have predicitive dialing. It's such a good way for your salesmen to get more productive and don't waste time just waiting for clients to answer. It's honestly been a gamechanger for us!

0 Upvotes
DianaGomez
Community Manager
Community Manager

Call Centre Dialer

Hi @22Claes hope you are doing well!

 

Thanks for sharing 🙂

 

Best, 

Diana


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0 Upvotes
Greatoutcomes
Contributor

Call Centre Dialer

Hi @Ace123 
I'm Giles and if you're still looking I can help you find the best dialler for you in Australia. Our company is A/NZ based and we specialise in application selection for our clients. I have a number of diallers I can introduce you to, and experience with dialler - CRM integrations. We use Hubspot for our own CRM. Happy to discuss. Here is my contact information and credentials, please send me an email to discuss:
https://greatoutcomes.co.nz/nz-assist-new-dialler/ 
https://greatoutcomes.co.nz/contact-us/
Giles

0 Upvotes
Ken02
Member

Call Centre Dialer

Hi @Ace123, My name is Ken and I'm happy I was to came cross this convo. Honestly, I was so excited to tell you about Aloware and all the things it can give you, including  Integrations to different CRMs, so happen that we're still working it out to offer it all over the globe (Including Australia). But no worries, I got this convo in mind and will keep you posted. 

0 Upvotes
kestrada
HubSpot Moderator
HubSpot Moderator

Call Centre Dialer

Hi @Ken02,

 

Thanks for sharing this valuable information with us.

 

0 Upvotes
kestrada
HubSpot Moderator
HubSpot Moderator

Call Centre Dialer

@Ace123 In case you would like to check as well other Calling Apps that integrate with Hubspot, I am adding the link to them here: https://ecosystem.hubspot.com/marketplace/apps/sales/calling 

0 Upvotes
kestrada
HubSpot Moderator
HubSpot Moderator

Call Centre Dialer

Hi there @Ace123 ,

 

Sorry to hear that and apologies. I thought they supported Australia. 

 

However, I was able to find Graam, which integrates with Hubspot as well: https://ecosystem.hubspot.com/marketplace/apps/sales/calling/graam-177385 

 

This are the features that it sounds can help you with your end goal:

 

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I had a go and tried to look for the list of supported countries, but I couldn´t find it. 🤔

 

It does mention the actual list within their terms but I couldn't access it from their web:

mentioned.png

 

They offer a free trial and a demo as well. It may be a good option to reach out to them to verify if Australia is supported.

 

Please find the contact details below:

 

Let me know how it goes. If not I will happily keep investigating with you 😉

 

Regards,

Kira

 

Ace123
Contributor

Call Centre Dialer

Thanks for all your help Kira - i'll reach oiut.

kestrada
HubSpot Moderator
HubSpot Moderator

Call Centre Dialer

Hi there @Ace123,

 

Thanks for your post here. I hope you are keeping well.

 

I would like to share the following integrations that may help you and your team:

 

1. Ring.io: https://ecosystem.hubspot.com/marketplace/apps/sales/calling/ring-io-dialer-197983 

2. CallWallet: https://ecosystem.hubspot.com/marketplace/apps/sales/calling/callwallet-194970 

 

I will highly recommend checking the explanatory videos on both integrations info (attached on the links) to understand more on what does integrations do along with HubSpot.

 

P.s Both offer free trials that as well can allow you to test them further.

 

Please let us know how did they work or not for you. Or if you find another integration that helps you with your goal. It will be amazing to hear from you soon.

 

Regards,

Kira🤖

 

 

Ace123
Contributor

Call Centre Dialer

thanks Kira, i'll have a look at your link (seems like the others aren't for Australian users)

0 Upvotes
kestrada
HubSpot Moderator
HubSpot Moderator

Call Centre Dialer

Hi there @Ace123,

 

I have some news to share with you. I managed to find this article where it says that Ring.io it does support calls from and to Australia. Bear in mind that their platform considers all calls outside of the US and Canada as international. Please find more information about  per minute call pricing:
https://support.ring.io/hc/en-us/articles/204341950

 

Australia.png

 

 

If you are interested they please feel free to contact them for extra information on prices on usage volume, users minimum, etc.

 

Phone number: 888-727-5776 

Email: support@ring.io

 

Regards,

Kira

0 Upvotes