CRM Incorrectly logging the user who took action in Hubspot - AircallSOLVE
Jul 31, 2020 5:32 PM
We have a strange HubSpot glitch that we can't seem to solve and it's throwing off our sales reporting for user activity. Currently, we have Aircall and Hubspot. When we make a call in Aircall it automatically logs in Hubspot. However, sometimes Aircall transmits all the details correctly, but Hubspot attributes the call to a specific User in Hubspot. A user who did not do that action.
Here's a few things I've verified:
- It's not limited to me. I know it's also happened to another one of our users a few times, but it seems randomized. It's not every call/every entry.
- Aircall has said historically that the top line "Outbound answered call via Nick's work line made by Nick Rizzi" is what they send to hubspot. All of this comes in correctly. The only piece that's incorrect is what Hubspot is logging as the user. Nothing with Aircall.
- The misattributed user (K) does not even have an aircall number.
- When this happens to our other users, it's always (K) as the user logged who took the action.
Here is the example. Does anyone know how to fix this glitch?
Solved! Go to Solution.
Aug 7, 2020 11:50 AM
I was initially really confused because aircall was sending all of the data correctly to hubspot and that user didn't even have an aircall account. It took a few days with Aircall, but we figured out that the cause was our Hubspot email not matching the aircall email. So that's why it was assigning it to the wrong user. She must be a default or something.