CRM Incorrectly logging the user who took action in Hubspot - AircallSOLVE
a week ago
We have a strange HubSpot glitch that we can't seem to solve and it's throwing off our sales reporting for user activity. Currently, we have Aircall and Hubspot. When we make a call in Aircall it automatically logs in Hubspot. However, sometimes Aircall transmits all the details correctly, but Hubspot attributes the call to a specific User in Hubspot. A user who did not do that action.
Here's a few things I've verified:
- It's not limited to me. I know it's also happened to another one of our users a few times, but it seems randomized. It's not every call/every entry.
- Aircall has said historically that the top line "Outbound answered call via Nick's work line made by Nick Rizzi" is what they send to hubspot. All of this comes in correctly. The only piece that's incorrect is what Hubspot is logging as the user. Nothing with Aircall.
- The misattributed user (K) does not even have an aircall number.
- When this happens to our other users, it's always (K) as the user logged who took the action.
Here is the example. Does anyone know how to fix this glitch?
Solved! Go to Solution.