Billing for WhatsApp channel

[ppv]

When I try to connect WhatsApp to HubSpot Inbox, it says "When you link your account to HubSpot, they will attach their credit line and bill you directly."

However, HubSpot support said that the billing will be done by Meta. 

Can anyone who has used WhatsApp as a channel in HubSpot Inbox clarify on this?

[ppv]

Thank you for your help @Lucila-Andimol ! I have connected the WhatsApp account to HubSpot.

[Lucila-Andimol]

Hey @ppv 

yes, so the billing from the messages sent by you exceding the free amount

will be billed by Meta (Facebook) from your ads account.

Here is more info about values https://www.facebook.com/business/help/2225184664363779?id=2129163877102343

Hope this helps

[ppv]

Thank you! However, when I try to link the channel it says "When you link your account to HubSpot, they will attach their credit line and bill you directly."

Also, we have used WATI and with them, we made the payment to WATI and not to Meta.

Just to confirm, @Lucila-Andimol have you used WhatsApp with HubSpot on your account? Asking this since most of the suggestions online are of the ones who have not tried connecting HubSpot's native WhatsApp integration. I you have tried then ill go ahead with your suggestion.

[Lucila-Andimol · Accepted solution]

Yes @ppv we use for our agency

and with a lot of our customers using HubSpot in LATAM.

HubSpot only handle payments for internar app/CRM usage not for 3rd party tools like Meta.

You might be refering to the message shown here https://knowledge.hubspot.com/inbox/connect-whatsapp-to-the-conversations-inbox , different country’s have different charging/payment processes.

Have you checked with Meta for your country? Have you checked with HubSpot support to be user how it will apply for you?

[franksteiner79]

Hey @ppv 

Seeing that Meta bought WhatsApp a few years ago, I assume being invoiced by Meta makes sense.

Frank